Customer Success Manager - Corporate

Customer Success ManagerReady to Help Shape the Future of Legal Tech?!At Litera, we don't just build software, we transform how the world's top law firms operate. Every day, we Raise The Bar™ for what's possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you're energized by scale, real impact, and meaningful challenges, you'll feel right at home here.Hybrid: This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection.Why This Role MattersAs our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty.

This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.What You'll DeliverGuide customers through onboarding and shape success plans that align to their partnership goalsTurn usage data into proactive action, surfacing and mitigating risk before it impacts renewalUncover new opportunities to deepen customers' use of Litera and solve emerging business problemsServe as the customer's voice internally, keeping stakeholders aligned and success plans currentLead a consistent cadence of onboarding milestones and business review presentationsStrengthen the account team's collective impact through close, unified cross-functional partnershipShare customer success stories and insights that inform Sales, Product, and Marketing prioritiesWhat You'll BringMust-Haves:A genuine passion for customer success and delivering excellenceStrong presentation, oral, and written communication skillsAbility to listen, empathize, and understand the needs of professional services clientsHighly adaptable with quick, inquisitive thinking in a fast-changing environmentWe know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.What You'll ExperienceA team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.Global Reach. Partner with teams around the world to solve complex challenges that matter.Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.AI-driven innovation.

Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.Pay Transparency for New Jersey & Illinois ApplicantsThe base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements.Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency.

These tools are designed to assist, not replace, human decision-making. All hiring decisions are ultimately made by qualified Litera professionals.Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.