Customer Success ManagerCodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding. You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world.What you'll doHandle questions from customers of CodeHSOnboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the productWork with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platformManage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demosHave a deep understanding of the CodeHS product and curriculum catalogHelp customers with integrations between CodeHS and school and district systemsClosely track and manage account data, identifying the current satisfaction of customersKeep customer satisfaction high to drive retentionVisit local customers in personTravel to visit major customers in different parts of the countryCommunicate customer needs and pain points to the rest of the CodeHS teamWork with team to ensure customers renewWork with school administrators and other stakeholders to improve computer science programsQualificationsPassionate about improving access to quality educationStrong written and verbal communication skillsExtremely organized and detail orientedInterest in personally learning more about coding, prior experience a plusTeaching experience or working in the educational system preferred5-7% travel - may travel to visit customers, conferences, or team meet upsYou're a great fit for this position if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.Location* Full Office - This role is a 5 days a week office role in the CodeHS Chicago Office in River North.Compensation* Compensation: $64,000-$78,000