Customer Success ManagerLocation: ChicagoWhat is Gearflow?Heavy civil contractors are the backbone of America's construction industry, building our roads, bridges, and commercial buildings. It is mission critical that these jobs have the equipment they need to do their job.However, fleet teams and operating budgets are dragged down by legacy, offline processes costing them millions in waste annually.Gearflow transforms how fleet teams operate through an AI-powered procurement platform built for construction fleet teams to keep jobs running.As a Customer Success Manager, your world is helping customers succeed: guiding new customers through onboarding, helping them adopt the platform in their day-to-day workflows, and ensuring they get real value from Gearflow.If you enjoy building relationships, solving real-world operational problems, and working directly with construction companies to improve how they operate: Let's Go!Who We're Looking ForWe are looking for a driven, exceptional Customer Success professional who thrives on building relationships and helping customers succeed. You should be proactive, highly accountable, and energized by working directly with customers to help them solve real operational challenges.You will be responsible for onboarding new customers, driving product adoption, and ensuring our customers see measurable value from Gearflow.You're in the right place if you:Have a customer-first mindsetLove building strong relationships with customersThrive in a fast-moving startup environmentAre organized and accountable to your commitmentsEnjoy solving real-world problems for people in constructionWhat You Will Be DoingLead onboarding and implementation for new customersBuild strong relationships with fleet teams and operational leadersHelp customers adopt Gearflow in their daily workflowsConduct regular customer check-ins and success reviewsIdentify opportunities to expand usage and improve customer outcomesWork closely with our Product and Sales teams to share customer feedbackIn-office role based in ChicagoThe Following Experience Is Relevant To UsAn exceptional person with a track record of building strong customer relationships3-5 years of Customer Success, Account Management, or SaaS customer-facing experienceExperience working with construction, fleet operations, or industrial industries is a plusExperience at a startup is a plusCompensationYour compensation package is a combination of:Competitive salaryPerformance bonus tied to customer success outcomesHealthcare and 401kExperience at a high-growth, fast-paced startup with a nimble, A+ teamHow To ApplyDoes this role amp you up?
Email the role's title in your subject line.Tell us about the latest customer success role you have been in with a highlight or two that you're proud of!(optional) Include a 1 minute intro video of why you applied.
Customer Success Manager in chicago at Unknown Company
This position is listed as contract and onsite.