Dealhub Customer Success ManagerDealhub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.Key ResponsibilitiesCustomer meetings on a daily basis, in different stages in their journey.Understand customers' business objectives and proactively identify opportunities to drive value and ROI.Train and provide technical sessions to new customers, ensuring they have a smooth transition onto the platform and understand its features and functionalities.Serve as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.Drive upsell and expansion opportunities within existing accounts, working closely with the Sales team.RequirementsHave 5+ years of proven experience as a Customer Success Manager from Saas companies - is a mustHave proven hands-on experience with leading onboarding and implementation processesHave proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) - is a mustHave good understanding of sales and business processesExperience with CPQ tools (an advantage)Have proven experience with similar roles: Customer Success Manager / Presales / Sales Engineer / Technical Account ManagerFeel comfortable leading workshops and technical training sessionsHave excellent interpersonal communication and customer-oriented skillsAct as the trusted advisor in front of C-suite and senior levelsHave a "can-do" approach, great problem-solving and work-under-pressure abilityLove working in a dynamic and fast-paced environmentCommunicate in English as a mother tongue level - is a must