Customer Success Manager, APAC

Based in Japan or South Korea, the full-time Customer Success and Business Development Manager, APAC will manage relationships with game studios, focusing on customer success and business growth through onboarding, product adoption, and identifying expansion opportunities in a remote capacity. Key responsibilities Own relationships with a portfolio of game studios across APAC, particularly in Japan and South Korea, facilitating onboarding and success planning Drive product adoption through regular check-ins, training, and proactive recommendations while monitoring customer health and satisfaction Build relationships with potential game studios and partners through outreach and product demonstrations, collaborating with the sales team on proposals and closing opportunities Required qualifications Experience in customer success, account management, partnerships, or business development, preferably in the gaming or software industry Professional proficiency in Japanese or Korean, plus English; proficiency in both languages is strongly preferred Understanding of local business practices in Japan or South Korea and the ability to support customers across APAC Ability to learn and explain software products clearly, working collaboratively with technical teams Strong organizational skills and the capability to manage multiple customers and priorities independently