AI Customer Success ManagerLocation: Fully Remote (US) Salary: $85,000 – $120,000 Benefits: Comprehensive medical, dental, vision, 401(k), paid, flexible PTOWe're looking for someone who drives outcomes, owns complexity, and uses data to move customers forward… not someone who just manages accounts and waits for direction.You'll join a fast-growing AI company in the clean energy space, partnering with utilities to deliver real-world impact. That means high visibility, cross-functional complexity, and zero room for passive account management.What You'll Actually DoYou will own a portfolio of utility customers end-to-end… from day-to-day execution to long-term retention and expansion.Run the account like a system, not a checklist ? Drive weekly progress, manage dependencies, and ensure nothing stallsLead customer conversations that actually move things forward ?
Executive updates, trainings, and working sessions that end with decisions and actionTurn ambiguity into execution ? Translate customer needs into clear use cases, workstreams across Product, Delivery, Marketing, and EngineeringStay ahead of risk (not react to it) ? Monitor adoption, performance, and satisfaction signals - and act earlyBuild leverage for yourself and the team ?
Create use cases, templates, QBRs, enablement materials, and repeatable processesOwn outcomes, not just activity ? Close loops. Document decisions.
Ensure follow-through to completionAct as a consultant, not just a coordinatorUse curiosity and data to diagnose utility challenges, identify opportunities, and recommend actions that improve outcomesWhy This RoleWork at the intersection of AI and clean energy, with real-world impactJoin a team that values ownership, clarity, and executionBe part of a company scaling fast - where your work directly shapes how we growThis role exists to increase product adoption, protect customer health, and scale how we operate Customer Success in innovation and analytics.What Success Looks LikeWithin your first 6 months:Your accounts run smoothly - customers know you, trust you, and rely on youRisks are identified early and actively managed (not just reported)Cross-functional teams trust your clarity, prioritization, and follow-throughYour communication is crisp, proactive, and decision-orientedYou've already created assets/processes others are adoptingWithin your first year:You've helped maintain or improve NPSYou've increased meaningful use cases across accountsYou've contributed to making the CS org more scalable and efficientWhat You Bring3+ years of Customer Success experience in B2B SaaS or Consulting, preferably in the utility industryStrong analytics mindset - you use data to guide decisions, not just report itProven ability to manage complex accounts with multiple stakeholdersExperience working cross-functionally with Product, Engineering, and DeliveryExceptional written and verbal communication (clear, structured, executive-ready)What Sets You ApartYou don't just track tasks - you drive them to completionYou naturally think in owners, timelines, and outcomesYou can balance customer empathy with firm boundariesYou're comfortable pushing back, reframing, and driving decisionsYou've unblocked stuck situations without escalationAbout BidgelyBidgely is an AI-powered SaaS company helping utilities modernize the grid and improve customer outcomes through advanced analytics. Founded in Silicon Valley, we hold 25+ energy patents, employ 30+ data scientists, and have raised $77M+ in funding. We operate at the intersection of AI, energy, and regulation, and we take that responsibility seriously.If you're the kind of CSM who turns complexity into momentum and data into action, we want to hear from you!