Job TitleIDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe.ResponsibilitiesManages the customer relation by being the primary point of contact for the customerSeeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunitiesLeads and supports the program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectivesProvides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliersEnsures compliance with customer requirementsOrganizes and plans the work according to Program Management System processPerforms the tollgates reviewsMonitors the KPIs of the ProgramTakes care of risk managementIdentifies issues or risks in collaboration with the technical project managersMakes sure mitigation plans are defined, identifies issues requiring escalation or help from the managementManages the Program Profit and Loss, gross margin, revenue and invoicing forecastsManages contracts managementReinforces and ensures adherence to contract terms and conditionsLeads autonomously programs within the assigned perimeter with targets to constantly improve sales and financial performanceQualificationsMaster's degree from a business school, university, or engineering school specializing in electronics or ITPrevious experience in program management with international clients (5 to 10 years) with experience in electronics or servicesAutonomous, enthusiastic, and proactiveAgility and ability to communicate in a matrix/multi-country environmentCustomer focus and experience in international contract management
Customer Success Manager - Account Management (Manager Technical Project / Program) in reston at Unknown Company
This position is listed as contract and onsite.