Customer Success ManagerLocation: San Francisco, CA, Onsite, Full-TimeAbout the Role: We are an AI-powered recruiting platform helping recruiters identify, assess, and engage top talent. Over the past year, we've scaled into mid-7-figure revenue with 20%+ monthly growth and serve 2,500+ customers, including leading AI labs and innovative tech companies.We are looking for our second Customer Success Manager to focus on onboarding new customers, ensuring existing customers succeed, and expanding accounts. This is a high-impact role where you will help shape the customer experience and contribute to our growth trajectory.Responsibilities:Onboard new customers and ensure their success with the platformBuild and refine renewal processesCreate and update guides and resources in the Knowledge BaseResolve ongoing customer issues, acting as a trusted partnerCollaborate with Sales to identify opportunities for account expansionProvide product feedback to Engineering and Product teams to drive platform improvementsRequirements:2 years of work experience as a customer success manager or related field.Deep understanding of recruiting processes and challengesHighly organized, capable of managing multiple customer threads simultaneouslyProduct-minded and solution-orientedLocated in or willing to relocate to San Francisco, CA (onsite 5 days/week)Nice to Have:Experience as a recruiter or sourcerFamiliarity with Product-Led Growth strategiesCompensation & Benefits:Base salary: $100K to $160K, depending on experienceComprehensive benefits including medical, dental, and visionLunch stipend
Customer Success Manager_2 in san francisco at Unknown Company
This position is listed as full time and onsite.