Leading a team of experienced Customer Success professionals, the full-time remote Customer Success Lead will drive post-sales excellence, manage priority accounts, and ensure measurable value delivery to customers across Western Europe. Key responsibilities Lead, coach, and develop a high-performing Customer Success team, focusing on customer retention and expansion goals Directly manage key accounts and engage in customer conversations to model best practices and drive adoption Set strategic direction for the team, aligning initiatives with company goals and optimizing delivery quality across all accounts Required qualifications 10+ years of experience in Customer Success or post-sales roles within SaaS, particularly with Western Europe accounts 5+ years of direct people leadership experience managing Customer Success Managers and developing talent Strong player-coach mindset with a proven track record in exceeding renewal and expansion goals Expertise in Customer Success methodologies and best practices Strong analytical and operational skills, capable of using data to optimize workflows and forecast outcomes