Leading the strategy for customer success and account management, the full-time Customer Success Lead will drive customer satisfaction, optimize care outcomes, and develop executive relationships while working remotely. Key responsibilities Manage assigned accounts strategically to enhance customer satisfaction and care outcomes Develop executive relationships and resolve customer issues in collaboration with internal teams Identify risks for high-priority customers and create comprehensive renewal strategies to demonstrate value Required qualifications BS in Business or Healthcare Administration; MBA preferred Minimum of 8+ years in client-facing leadership roles with experience in value-based care and health plans Experience with benefits consultants and health benefits ecosystems Strong critical thinking skills with the ability to use data to identify trends and risks Excellent communication skills and presence at all levels of the client organization
Customer Success Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.