Customer Success Lead (Fully Remote)

• Define customer segmentation and portfolio strategies to drive retention and long-term value.
• Oversee customer onboarding and health management, leveraging AI and automation.
• Collaborate cross-functionally to represent the voice of the customer and shape product decisions.

What We’re Looking For:

• At least 4 years of Customer Success or Account Management experience in SaaS.
• Strong analytical skills and experience with AI tools for operational efficiency.
• Excellent communication, relationship management, and proactive ownership mindset.

Why Join Us:

• Fully remote, profitable company with transparent culture and strategic autonomy.
• Opportunity to build and lead a Customer Success team as the function grows.
• Direct impact on over 400 companies and collaboration across all areas.

Not Disclosed

We are a profitable, fully remote SaaS company developing innovative time-and-attendance and payroll solutions for businesses in construction, agriculture, and manufacturing. Our small, transparent team serves over 400 companies and openly shares financial information and strategic direction.