Customer Success Lead (Fully Remote)

• Second dedicated Customer Success hire at a fully remote SaaS company.
• Work alongside Head of Customer Success to build retention systems.

What You'll Do:

• Manage at-risk and high-value accounts directly.
• Build playbooks, tooling, and AI-driven processes.
• Run retention talks, share customer patterns.

Ideal Candidate:

• 4+ years in CS/AM/implementation for SaaS.
• Uses AI daily, analytical and empathetic.

AllWage

AllWage builds time-and-attendance and payroll software that helps 400+ businesses in construction, agriculture and manufacturing manage, pay and grow their waged teams. It is a fully remote, profitable team of 18 that discusses company finances and strategy openly.