Customer Success Implementation CoordinatorLyra Health is seeking a Customer Success Implementation Coordinator to support the onboarding and launch of new and existing customers. This role is ideal for someone with experience in customer success, implementation, operations, or project coordination who enjoys managing multiple projects, collaborating across teams, and ensuring a high-quality customer experience.Responsibilities:Support customer implementations, onboarding activities, and launch readiness.Coordinate with sales, customer success, operations, and marketing teams to ensure successful customer launches.Configure and maintain customer accounts, microsites, and platform settings.Manage customer updates, annual renewals, solution additions, and upsell implementations.Track project milestones, timelines, and deliverables.Generate reports and provide implementation status updates.Serve as a primary point of contact for internal implementation questions and escalations.Assist with process improvements and documentation as the team scales.Location: RemoteSchedule: 24 hours/week (6 hours per day, 4 days per week)Duration: Through Q4 with potential for extensionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.