Customer Success Engineer - Delivery TransformationWe are seeking a Customer Success Engineer (CSE) to lead the transformation of large-scale enterprise delivery programs for strategic clients. This role is ideal for a hands-on architecture and transformation leader who can blend technology, delivery operations, and customer success to modernize services at scale.What You Will DoLead transformation initiatives across workforce greening, global/offshore delivery, and AI-driven automationPartner with client executives, delivery leaders, and engineering teams to define and execute modernization roadmapsArchitect people, process, and technology solutions that improve cost efficiency, scalability, and service qualityDrive pilot initiatives through production deployment and scaled adoptionQuantify and communicate value through productivity, quality, and experience metricsTransformation Focus AreasGreening & Workforce Optimization: tiered talent models, onboarding acceleration, career pathways, and knowledge standardizationOffshoring & Global Delivery: hybrid delivery models, work decomposition, governance, quality gates, and secure operationsAI & Automation: GenAI assistants, AIOps, RPA, self-healing workflows, and analytics-driven operationsCore Skills & ExperienceCloud & InfrastructureAzure-first architecture (hybrid cloud experience required)Infrastructure as Code (Terraform, Ansible) and container platforms (Docker, Kubernetes)AI & Intelligent AutomationGenerative AI, AIOps, and automation strategyRPA platforms (UiPath, Automation Anywhere, Power Automate)Virtual assistants, predictive analytics, self-healing operationsData, DevOps & OperationsData pipelines, observability, and dashboards (Power BI, Tableau)CI/CD pipelines, DevSecOps, API and microservices architecturesITIL-based service management and ServiceNow transformation
Customer Success Engineer (Solutions Architect) in atlanta at Unknown Company
This position is listed as full time and hybrid.