Customer Success Enablement Manager

Seeking a highly organized, systems-minded Customer Success Enablement Manager to work remotely in a full-time capacity, responsible for building playbooks, training, and processes that enhance the customer experience across Implementation and Customer Success teams. Key responsibilities: Build and maintain Customer Success and Implementation playbooks, SOPs, templates, and best practices Develop onboarding and ongoing training programs for Customer Success and Implementation teams Create scalable processes for various customer engagement activities, including implementation and business reviews Required qualifications: 3+ years of experience in Customer Success, Marketing, Enablement, Implementation, or Customer Operations Experience in building scalable processes, playbooks, and training programs Strong project management and documentation skills Ability to simplify complex workflows into practical tools Experience with Salesforce, Notion, or similar customer success and knowledge-management tools is a plus