Customer Success Director, HealthCare Vertical

This role offers a strategic opportunity to lead customer success initiatives within the healthcare sector, managing high‑value accounts and driving long‑term growth. As a trusted advisor, you will build strong executive relationships while ensuring exceptional service delivery and customer satisfaction. You will play a key role in expanding revenue through consultative engagement and tailored solutions aligned with client needs. Working in a cross‑functional environment, you will collaborate with internal teams to optimize performance and deliver measurable outcomes. This position combines strategic account management with operational execution in a dynamic and evolving industry. It is ideal for a results‑driven professional who thrives on building partnerships and delivering impactful solutions.

Accountabilities

• Develop and execute strategic account plans to grow revenue and strengthen relationships within key healthcare accounts
• Manage a portfolio of high‑value clients, ensuring retention, satisfaction, and expansion of services
• Identify new opportunities to introduce additional products or solutions aligned with client needs
• Lead regular business reviews, presenting performance insights, trends, and strategic recommendations
• Collaborate with cross‑functional teams to ensure service quality, operational efficiency, and successful solution delivery
• Monitor account performance, analyze risks, and proactively resolve issues to maintain high customer satisfaction
• Manage contract renewals, proposals, and documentation including SLAs, MSAs, and statements of work
• Serve as a senior escalation point, addressing complex challenges and driving resolution with a customer‑centric approach

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred
• 7+ years of experience in account management, customer success, or consultative sales roles
• Proven track record managing large, complex enterprise or strategic accounts
• Strong experience engaging with C‑level stakeholders and building long‑term business relationships
• Excellent analytical, problem‑solving, and organizational skills
• Proficiency with CRM tools such as Salesforce and MS Office applications
• Strong communication and presentation skills, both written and verbal
• Ability to manage multiple priorities and work effectively in a fast‑paced, cross‑functional environment
• Experience in healthcare or related regulated industries is highly desirable

Benefits

• Competitive base salary ranging from $90,000 to $110,000 annually
• Comprehensive medical, dental, and vision insurance plans
• 401k plan with employer match and employee stock purchase plan
• Flexible paid time off and company holidays
• Fully remote work environment with occasional travel
• Access to professional development and career growth opportunities
• Collaborative culture with a strong focus on innovation and employee success