- Build strong relationships with existing B2B customers, including European energy suppliers, ensuring they get maximum value from the SaaS platform.
- Serve as primary point of contact for daily requests, onboarding, product adoption, and first-level support, escalating technical issues when needed.
- Monitor account health, prepare quarterly business reviews, and support renewals, upselling, and retention while gathering customer feedback.
Customer Success Associate (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.