SO2 Power is seeking a Customer Success & Support Lead in Houston to shape and scale our support function across phone, email, and chat with clear SLAs. You will hire, train, and lead a growing team while reducing churn and improving retention for the SO2 Monitoring Membership.
You'll own the knowledge base, incident response, and partner with Field Services to schedule installs and service visits. Your leadership will directly influence product decisions and customer experience.
#J-18808-LjbffrCustomer Success & Support Lead — Build & Retain in houston at Unknown Company
This position is listed as full time and onsite.