Customer Success & Product Support Specialist (Fully Remote)

• Act as the primary point of contact for U.S. business customers, providing Tier 1 product support.
• Deliver virtual onboarding, product training, and live walkthroughs for platform features.
• Document feedback and coordinate escalations with internal teams using Slack, Jira, or Linear.

Qualifications:

• At least 3 years of customer-facing product support or customer success experience with B2B SaaS.
• Excellent spoken and written English, with confidence engaging senior U.S. stakeholders.
• Strong troubleshooting, documentation, and platform navigation skills.
• Fully remote position with a Monday-Friday schedule following U.S. Eastern Time business hours.
• Collaborate with U.S. and Korea-based teams in a customer-focused culture.
• Grow with an AI-powered beauty market intelligence platform.

A-VUS

A-VUS provides an AI-powered beauty market intelligence and analytics platform for U.S. business customers. The company fosters a collaborative, customer-focused culture and works with teams across the U.S. and Korea.