Customer Success & Account Operations SpecialistPortsmouth, New Hampshire, United States$105,000.00 - $125,000.00 (US Dollar)About the job Customer Success & Account Operations SpecialistTop Gun Staffing Group is excited to partner with a leading, innovation-driven manufacturer to recruit a powerhouse Customer Success & Account Operations Specialist —someone who can command relationships, elevate the customer experience, and keep high-value accounts running like a well-oiled machine. This role is built for a sharp communicator who thrives in a fast-paced manufacturing environment and knows how to turn customer interactions into long-term loyalty and revenue impact.Role OverviewYou'll be the strategic bridge between major customers and the internal teams that support them—owning communication, driving execution, and ensuring every commitment is delivered with precision. This position has real influence and plays a critical role in shaping customer satisfaction, retention, and overall business performance.Key ResponsibilitiesMaintain clean, accurate CRM records and manage all account updatesPrepare polished, reliable reports that leadership can trustSupport revenue growth by developing or assisting with strategic quotationsProcess sales orders quickly, accurately, and professionallyCoordinate workflows to meet customer deadlines without compromisePartner with outside sales for seamless post-sale follow-upHandle customer calls with confidence, clarity, and strong communicationAddress questions and concerns immediately, driving fast, effective resolutionsNavigate pricing tools and policies with accuracyConduct ongoing customer needs analysis to stay ahead of shifting requirementsParticipate in sales meetings, improvement initiatives, and strategic action itemsLead customer review calls and follow-up effortsAssist with escalations when neededTrack and report on quotation activity, bookings, and other key metricsSupport proposal development, marketing campaigns, and other sales-driven projectsQualificationsHigh School Diploma or equivalent requiredMinimum 2 years of customer service experience in a manufacturing environmentAssociates or Bachelors in Marketing or Business Administration preferredStrong proficiency in Microsoft Office (Word, Excel, PowerPoint)Positive attitude, strong attendance, and a reliable team-first mindsetSkills That Set You ApartMastery of pricing systems and adherence to internal guidelinesAbility to translate customer insights into actionable intelligence for the sales teamStrong analytical instincts and attention to detailConfidence in leading customer conversations and building long-term relationshipsAbility to juggle multiple priorities while maintaining accuracy and professionalismScheduleMonday - Friday, 8AM - 5PM OnsiteSalary Range: $105,000 - $125,000 commensurate with experienceOr refer someone
Customer Success & Account Operations Specialist in portsmouth at Unknown Company
This position is listed as full time and onsite.