Working remotely from Australia, the full-time Customer Success Agent will provide exceptional support to health professionals, guiding them through onboarding, addressing inquiries, and enhancing their experience with Zanda's software. Key responsibilities Provide customer support via email, phone, and video, assisting clients throughout their journey with Zanda Conduct product demonstrations and guide new customers during onboarding to maximize their use of the software Proactively reach out to customers to strengthen product adoption and address any issues or questions Required qualifications Experience in customer support, customer success, or a related customer-facing role Outstanding written and verbal English communication skills Curiosity and problem-solving abilities with a knack for investigating and resolving issues Comfort with modern software tools and willingness to learn about AI technologies Proactive and accountable, with the ability to work independently in a remote setting