Customer Success Advocate

Working remotely from approved states, the full-time Customer Success Advocate will manage inbound sales and service calls, providing exceptional customer service and thoughtful advice to enhance the customer experience while maintaining high performance metrics. Key responsibilities Handle inbound sales and service calls, focusing on customer satisfaction without cold calling Engage proactively with team members and management to ensure success in a virtual environment Identify and resolve customer issues efficiently, maintaining high performance metrics Required qualifications 2-3 years of customer service experience, with inbound sales and contact center experience preferred Goal-oriented mindset with a passion for achieving metrics and sharing products with customers Strong computer literacy skills, including typing at least 40 wpm Reliable internet connection with specified minimum speeds Must reside in approved states: North Carolina, Texas, or Utah