Customer Solutions VP

Leading the strategy and execution for Professional Services, the full-time remote VP, Customer Solutions will manage teams focused on customer value, oversee commercial performance, and drive growth through effective partnerships with Sales and implementation strategies. Key responsibilities Own the commercial performance of Professional Services, including bookings, revenue, and gross margin Build and execute the Professional Services growth strategy to expand revenue across customers Partner closely with Sales to scope and position services for strategic customer engagements Required qualifications 10+ years of Professional Services experience in B2B SaaS with leadership responsibility Strong commercial orientation with a track record of managing services bookings and revenue Proven experience in building and scaling Professional Services organizations Deep understanding of the SaaS business model and the role of Professional Services in customer success Experience developing and executing a Professional Services partner strategy