Customer Solutions Specialist (Accounting, Tax, Bookkeeping)

Customer Solutions Specialist (Accounting, Tax, Bookkeeping)Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Foundever is hiring Account Resolution Specialists! As part of our Contact Center Support Team, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll!

Experience with basic financial concepts related to bookkeeping and accounting is a plus!Location: This position is onsite in Wise, VA. Our address is 10431 Pinnacle Dr, Wise, VA 24293.Work with Us and Enjoy:$19/hour100% paid trainingFull time schedules (40 hours per week)Benefits including medical, dental, vision, and life insurance401K retirement plan with company matchEmployee discountsReferral bonusesExperienced leadershipEmployee-focused cultureCareer development opportunitiesResponsibilities:Support the QuickBooks Online Accountant customers to manage their clients' QuickBooks accounts through inbound phone callsProvide a white-glove customer service experience to premium customersGuide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and moreDemonstrate critical thinking and problem-solving skills through complex issuesStay knowledgeable and updated on the newest versions QuickBooks and associated productsCollaborate with peers and partners to ensure the best customer and employee experienceQualifications:Experience with QuickBooks Online required, QuickBooks Online Accountant a plusProven experience in the customer service industry, preferably with involvement of an advisory roleExceptional verbal and written communication skillsAbility to learn new products and quickly adapt to new features/updatesExperience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101Certified in QuickBooks ProAdvisor (preferred)About Foundever™ Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.