To support a growing B2B environment, the full-time Customer Solutions Representative will focus on retaining and expanding business within the current merchant base through strategic outreach and inbound closure calls while working remotely. Key responsibilities Retain accounts by resolving outstanding issues and educating merchants on the value of remaining with the company Maintain current understanding of processing rate structures and collaborate with various departments to address merchant concerns Identify root causes of merchant dissatisfaction and suggest process improvements to management to reduce account closures Required qualifications High School Diploma or equivalent required; some college preferred 1-3 years prior experience in a call center environment required 1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred