Proactively making outbound and handling inbound calls, the full-time remote Customer Solutions Collector will assist customers with their auto loan accounts, providing exceptional service while resolving payment issues and meeting performance standards. Key responsibilities Make outbound calls and handle incoming calls to assist customers with late or missed payments Negotiate payment arrangements and document all interactions accurately Research and resolve account discrepancies while maintaining confidentiality and compliance with laws Required qualifications High school diploma or GED equivalent 0+ years of experience in customer service or related fields Experience in financial services or a related industry preferred Proficiency with Microsoft Windows and internet-based applications Bilingual (Spanish) skills are a plus