Customer Services Engineer

To ensure customers maximize their use of the Seemplicity platform, the full-time Customer Services Engineer will manage customer relationships, assist with platform deployment, and troubleshoot technical issues in a dynamic environment. Key responsibilities Overall responsibility for the customer experience and ongoing relationship management with technical resources Assist customers in deploying the Seemplicity platform and monitor deployments for discrepancies Communicate customer requirements and use cases to Product and Marketing for continuous improvement Required qualifications 3-5 years of experience in customer-facing technical roles such as support, professional services, or consultancy Excellent technical skills with the ability to troubleshoot in dynamic technology environments Knowledge of cloud environments and experience with cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys) Project management capabilities to organize and maintain customer status and action items Knowledge of Python and/or SQL