Engaging with members to handle customer service inquiries via telephone, the full-time remote Commercial Customer Service Trainee will receive, investigate, and resolve customer inquiries while utilizing Enterprise-AI approved tools to enhance service efficiency. Key responsibilities Receiving, investigating, and resolving customer inquiries in a timely and accurate manner Handling customer service inquiries through various channels, including phone, chat, and email Documenting all customer communication clearly and ensuring first-contact resolution Required qualifications High School Diploma or equivalent At least 1 year of experience in a customer service support role Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) Ability to pass required testing if in a formal training program Demonstrated ability to work independently and collaboratively in a fast-paced environment
Customer Service Trainee in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.