We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
This is a Bring Your Own Device position to work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications
* Previous 3-6 months customer service or customer support experience preferred * Previous 3-6 months call center or office background experience a plus * Basic computer skills * Quick learner and able to work independently * Strong phone and verbal communication skills along with active listening * Must be 18 years of age * A background check applicable with state and federal laws will be required
Responsibilities
* Manage large amounts of inbound calls in a timely manner * Follow communication "scripts" when handling different topics * Identify customers' needs, clarify information, research and provide solutions and/or alternatives * Access company and client resources provided to accurately handle the call * Seize opportunities to upsell products when they arise * Skillfully change from one task to another without loss of efficiency or composure * Be available at your desk, maintaining punctuality and attendance at all scheduled times * Remain positive and professional in all customer interactions * Flexibility to cross train as requested
Bring Your Own Device (BYOD)
* This position requires you to provide your own equipment and workspace. * Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
Hardware/Software Requirements:
* Processor: Intel® Core™ i5-8250U Series or greater * Memory: 8GB on Windows 10 or 11 64 bits * Screen Resolution: 1280x768 or higher, dual monitors required * USB DSP headset * Click here for an example * No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) * Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed * Firewall must be enabled (Will be checked prior to allowing login to system) * Must be hardwired to your modem or router/ No Wi-Fi or extenders * Click her for the BYOD policy for full detailed list of requirements
$15 - $15 an hour Shift differential (extra $1/hr nights & wkds) Work hours - Shifts between 7:00am-9:00 pm (CST) ; Work Days - Mon-Fri and every other weekend Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST) Status - Full Time or Part Time Temporary; 20-40 hours per week Must be available to work on the first and last business day of each month Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
* Previous 3-6 months customer service or customer support experience preferred * Previous 3-6 months call center or office background experience a plus * Basic computer skills * Quick learner and able to work independently * Strong phone and verbal communication skills along with active listening * Must be 18 years of age * A background check applicable with state and federal laws will be required
Responsibilities
* Manage large amounts of inbound calls in a timely manner * Follow communication "scripts" when handling different topics * Identify customers' needs, clarify information, research and provide solutions and/or alternatives * Access company and client resources provided to accurately handle the call * Seize opportunities to upsell products when they arise * Skillfully change from one task to another without loss of efficiency or composure * Be available at your desk, maintaining punctuality and attendance at all scheduled times * Remain positive and professional in all customer interactions * Flexibility to cross train as requested
Bring Your Own Device (BYOD)
* This position requires you to provide your own equipment and workspace. * Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
Hardware/Software Requirements:
* Processor: Intel® Core™ i5-8250U Series or greater * Memory: 8GB on Windows 10 or 11 64 bits * Screen Resolution: 1280x768 or higher, dual monitors required * USB DSP headset * Click here for an example * No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) * Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed * Firewall must be enabled (Will be checked prior to allowing login to system) * Must be hardwired to your modem or router/ No Wi-Fi or extenders * Click her for the BYOD policy for full detailed list of requirements
$15 - $15 an hour Shift differential (extra $1/hr nights & wkds) Work hours - Shifts between 7:00am-9:00 pm (CST) ; Work Days - Mon-Fri and every other weekend Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST) Status - Full Time or Part Time Temporary; 20-40 hours per week Must be available to work on the first and last business day of each month Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Customer Service - Temporary in remote at Unknown Company
This position is listed as part time and onsite.