Customer Service Team Manager - Multi-Channel Coaching Lead

Chewy is seeking a Team Manager in Louisville, KY to lead a team of 10-25 hourly teammates across phone, email, chat and social media channels. You will coach, mentor and develop staff, drive performance against service and quality metrics, and partner with Recruiting to shape hiring and development.

You will use data to guide coaching, while addressing attendance, conduct, and customer impact. The role requires strong communication, multitasking, and adherence to Chewy standards, with potential