Leading a remote team of Customer Service Associates, the fully remote Customer Service Team Lead will be responsible for team performance, coaching, and ensuring exceptional customer experiences while supporting day-to-day operations. Key responsibilities Lead, coach, and motivate the team to meet performance expectations Monitor key performance indicators such as productivity, quality, and attendance Conduct regular coaching sessions and support agents with escalations and complex issues Required qualifications 3+ years of direct Team Lead or Supervisor experience managing a team of 10+ employees Experience in coaching, developing, and improving employee performance Strong English communication skills for handling escalations and difficult conversations Reliable internet and ability to work independently in a remote environment Training experience preferred
Customer Service Team Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.