Customer Service Supervisor

Role Overview

The supervisor will oversee a team of five CSRs. Each CSR manages their own customer accounts, and the supervisor will lead the team and support customer and warehouse operations.

Key Responsibilities

• Supervise and support the five CSRs and their account responsibilities
• Coordinate 3PL activity, including containers and trucks
• Receive and coordinate orders coming from the warehouse
• Support A/R and billing processes
• Oversee inventory tracking and help ensure inventory information is accurate
• Support import and export documentation

Must-Have Experience

• Previous management or team leadership experience
• Strong inventory tracking experience — this is very important
• 3PL experience
• Bonded cargo experience, including the documentation
• Knowledge of all three U.S. in-bond movement types:
• Type 61 – Immediate Transportation (IT)
• Type 62 – Transportation and Exportation (T&E)
• Type 63 – Immediate Exportation (IE)
• Import operations and export documentation experience
• A/R and billing experience
• Spanish and English are noted for the role