Customer Service Specialist

AJ Madison, a leading appliance retailer, is seeking an experienced Customer Advocate to support our growing customer base. In this role, you will work cross-functionally with multiple departments to provide exceptional support throughout the customer's appliance purchasing journey. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and support to customers in person.
• Respond to customer inquiries accurately and in a timely manner.
• Build strong relationships with customers by delivering a welcoming, professional, and solution-oriented experience.
• Process customer orders, updates, and changes in accordance with company policies and procedures.
• Perform accurate and efficient data entry.
• Escalate unresolved customer issues promptly while following established procedures.
• Research and utilize available resources to resolve customer questions and concerns.
• Maintain a thorough understanding of company policies, procedures, and products.
• Collaborate with internal departments to ensure a seamless customer experience.

Qualifications

• Minimum of 4 years of customer service experience.
• Excellent verbal and written communication skills.
• Strong email communication skills with a professional, confident, and customer-friendly tone.
• Proficiency in Microsoft Office and the ability to navigate multiple computer systems efficiently.
• Exceptional organizational and time management skills.
• Ability to prioritize tasks and work independently with minimal supervision.
• Strong attention to detail and a customer-first mindset.
• Availability to work every other Sunday is required.

This is an excellent opportunity for someone who enjoys helping customers, solving problems, and being part of a collaborative team in a dynamic retail environment.