ParcelHero is a remote-first company seeking an experienced Customer Service Manager to lead a 50-strong remote team across time zones. You will drive service quality, supervise team leaders, and scale customer support as the company expands into the US and Europe.
The role requires strong leadership, decisive decision-making, and a focus on process improvement and automation. Collaboration with CX, QA, product, and technology will be essential to enhance the customer experience.
#J-18808-LjbffrCustomer Service Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.