Customer Service Specialist

Focused on resident interactions, the full-time Customer Service Specialist will manage a high volume of emails and phone calls, serving as the primary point of contact between residents and community managers while providing excellent customer service. Key responsibilities Respond to customer inquiries via email and phone, documenting all interactions in the customer database Handle escalated calls and collaborate with internal teams to ensure effective communication and service delivery Assist with administrative tasks and special projects as assigned by the supervisor Required qualifications Two years of experience in administrative office functions, preferably in high-volume processing Bachelor's Degree or equivalent combination of education, experience, and training Strong proficiency in MS Office Suite and ability to maintain accurate records in company software Ability to work independently in a fast-paced environment with minimal supervision Experience in customer service and effective interaction with diverse individuals