To support a dedicated Advising & Retention team, the temporary remote Customer Service Specialist will manage high-volume inbound calls from students, addressing inquiries related to registration, financial accounts, and course planning while providing essential guidance to enhance student success. Key responsibilities Support high-volume inbound phone calls from active students regarding registration, financial accounts, and course planning Manage and resolve assigned student case queues and ticketing workflows within established turnaround times Participate in a comprehensive training program to master academic and financial processes Required qualifications Bachelor's degree At least 1 year of experience in a high-volume call center, contact center, or customer service environment Excellent computer literacy and comfort navigating multiple databases/CRMs simultaneously High attention to detail for documentation and case management Openness to feedback and coaching, with the ability to follow structured decision trees
Customer Service Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.