Customer Service Specialist

PointHaus Group is looking for a representative that acts as the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and ensuring satisfaction via phone, email, or chat, requiring strong communication, problem-solving, empathy, and product knowledge skills to maintain positive customer relationships and brand image

Key Responsibilities

• Serve as the first point of contact for customer questions, issues, and feedback.
• Handle inbound calls, emails, and live chats efficiently.
• Troubleshoot problems with products or services.
• Provide detailed information on products, pricing, and availability.
• Process orders, returns, and account updates.
• Follow up with customers to ensure satisfaction.
• Identify opportunities to offer additional products or services (upselling).
• Document all customer interactions accurately.
• Escalate complex issues to appropriate teams.

Essential Skills & Qualifications

• Skills: Excellent communication (written & verbal), active listening, empathy, problem-solving, multitasking, time management, patience, and technical proficiency with customer service software.
• Qualifications: High school diploma or equivalent; relevant customer service experience (often 1-2+ years); strong customer-focused attitude.