Role Overview
As a Customer Service Support Specialist, you will be a primary point of contact for our customers pre- and post-sale. You will combine strong administrative skills with high-level customer interaction, handling everything from order entry and quotes to internal coordination with our production teams.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Key Responsibilities:
- Order & Quote Management: Accurately enter sales orders, process product quotes, and calculate shipping costs.
- Production Coordination: Follow up directly with the Production department to track orders and ensure promised shipping dates are consistently met.
- Service & Support: Assign RMA (Return Merchandise Authorization) numbers for incoming service requests.
- Customer Interaction: Assist customers with product inquiries, offering friendly, professional support across phone and written communications.
- Administrative Operations: Execute day-to-day administrative tasks, including data entry, filing, and system record updates.
Qualifications & Work Experience
- Communication Skills: Impeccable verbal and written English communication skills, including a strong command of grammar, spelling, and professional tone.
- Technical & System Savvy: Comfortable utilizing modern Enterprise Resource Planning (ERP) systems (experience with Sage 100 is a plus, though not required).
- Soft Skills: Friendly and professional demeanor, comfortable handling phone inquiries, strong attention to detail, and a team-player attitude.
- Task Management: Highly organized with the ability to multitask, organize paperwork, and re-prioritize responsibilities as needed. xhqgsiq
- Industry Experience (Plus): Prior experience in a manufacturing, high-tech, industrial, or exporting environment is helpful.
Customer Service Specialist in copiague at Unknown Company
This position is listed as full time and onsite.