Managing inbound and outbound client communications, the remote Customer Service Retention Specialist will resolve inquiries and ensure a positive customer experience while working in a fast-paced environment. Key responsibilities Handle and respond to all customer inquiries with professionalism and care Aim to resolve issues on the first call and de-escalate situations when necessary Track call-related information for auditing and reporting purposes Required qualifications High School Diploma or equivalent Minimum of 6 months of customer service experience Must be 18 years of age or older Ability to type at least 25 words per minute Comfortable with desktop computer systems and general knowledge of Windows-based systems
Customer Service Retention Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.