Providing essential call center support, the full-time Customer Service Representative will assist military members, retirees, and dependents with inquiries related to TRICARE and Medicare benefits, claims, and billing, while working the second shift from 10:25 AM to 7:00 PM CST. Key responsibilities Serve as the primary contact for members and medical providers, addressing inquiries about benefits, eligibility, and claims Respond to an average of 80 or more inbound calls and written inquiries daily, ensuring accurate and clear communication Utilize multiple systems to research and resolve complex inquiries while maintaining confidentiality and compliance with regulatory guidelines Required qualifications U.S. citizenship is required due to Department of Defense restrictions High School Diploma or GED or equivalent experience At least 1 year of customer service experience in a fast-paced, high-volume call center environment Proficiency in Microsoft Office Suite and customer service software Ability to handle difficult situations with empathy and patience, while maintaining high accuracy and attention to detail