Customer Service Representative

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Dutch Speaking Customer Service Representative in the Media & Entertainment industry. This role offers a chance to engage with clients passionate about media content, ensuring they receive outstanding support and assistance tailored to their needs.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients across various platforms, including phone, email, and chat.
• Assist customers with inquiries related to media subscriptions, content access, and technical support.
• Handle issues related to billing, account management, and services, ensuring timely resolution.
• Communicate effectively with customers to understand their needs and recommend appropriate solutions.
• Stay updated on the latest media content, offerings, and company policies to provide accurate information.
• Document all customer interactions accurately and maintain organized records for future reference.
• Collaborate with internal teams to address and resolve any escalated customer issues promptly.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service, especially in the media or entertainment sector, is a plus.
• Strong communication skills and a customer-oriented approach.
• Ability to troubleshoot technical issues and provide clear guidance to customers.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A passion for media and entertainment, with an understanding of industry trends.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks