- Provide quality customer support to global users of BTSE's multi-currency digital assets exchange and derivatives platform via various online channels.
- Handle highly sensitive financial and non-financial account information with strict adherence to proper processes.
Responsibilities:
- Monitor and process merchant payments accurately within agreed service levels.
- Coordinate with internal support teams to resolve transaction-related issues efficiently.
- Help manage and update FAQ, SOP, and knowledge base tools for new features and requirements.
Requirements:
- At least 2 years of customer service experience in Crypto, FinTech, or Banking.
- Proficient in verbal and written English.
- Strong soft skills including courtesy, interpersonal skills, and a proactive attitude.
Nice to Haves:
- Knowledge of Crypto and Fiat Spot/Futures.
- Identity verification (KYC) experience.
- Familiarity with CRM/CSR systems and workflows.
BTSE
BTSE is a global leader in fintech and blockchain technology with three core pillars: Exchange, Payments, and Infrastructure Development. They serve over 100 corporate clients worldwide and foster a collaborative culture through team-building programs and company events.
#J-18808-LjbffrCustomer Service Representative in workfromhome at Unknown Company
- Typical pay
- $42,000–$55,750
For context, most customer service representatives earn between $42,000–$55,750 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.