Description
On-site in Washington, DC
Our client seeks a motivated customer service representative to provide Tier 1 phone support for users of the Asset Forfeiture Program in Washington, DC. The role includes taking user calls, entering incidents into BMC Remedy, troubleshooting application issues, recommending Tier 1 solutions, and coordinating follow-up with Tier 2 as needed. The position requires professionalism, detail orientation, strong communication, and the ability to collaborate with a team during core hours with occasional late shifts.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $20.00 to $25.00/hr. w2
Responsibilities
On-site in Washington, DC
Our client seeks a motivated customer service representative to provide Tier 1 phone support for users of the Asset Forfeiture Program in Washington, DC. The role includes taking user calls, entering incidents into BMC Remedy, troubleshooting application issues, recommending Tier 1 solutions, and coordinating follow-up with Tier 2 as needed. The position requires professionalism, detail orientation, strong communication, and the ability to collaborate with a team during core hours with occasional late shifts.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $20.00 to $25.00/hr. w2
Responsibilities
- Provide first-level phone support for end users and internal staff of the Asset Forfeiture Program.
- Resolve questions or escalate issues related to the Forfeiture Systems Suite of applications.
- Record all user inquiries, resolutions, and service requests in BMC Remedy.
- Monitor and track issues escalated to Tier 2 support through resolution.
- Develop and proofread end-user and process documentation.
- Support the Customer Service Center Manager with project initiatives and administrative tasks.
- Experience with BMC Remedy, Microsoft Office, and Skype.
- Ability to triage Tier 1 incidents and communicate effectively with team members.
- Detail oriented with independent problem-solving and decision-making skills.
- Ability to track and monitor tasks to completion.
- Strong customer service and professional team collaboration.
- Ability to utilize a VoIP phone system to answer and transfer calls.
- Availability to work scheduled core hours between 7:00am and 8:00pm and late shifts from 12:00pm to 8:00pm as assigned.
Customer Service Representative in Washington at Eliassen Group
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as contract and onsite. It was posted 3 days ago.