Customer Service Representative - Utility Billing (Fully Remote)

• Support customers with natural gas utility accounts in a remote environment.
• Help with billing questions, payments, account details, and general concerns.

Responsibilities:

• Process payments and update customer account information accurately.
• Document interactions and escalate issues when needed following privacy procedures.
• Provide excellent customer service while navigating multiple computer systems.

Qualifications:

• 1 year of customer service, call center, or office experience preferred.
• Strong verbal and written communication skills with a professional and empathetic approach.
• Ability to work independently and as part of a team, with reliable attendance.

Compensation & Schedule:

• Starting pay $14/hr plus shift differential of $1/hr for nights and weekends.
• Full-time 40 hours, with paid training and benefit eligibility after 60 days.

Five Star Solutions

Five Star Solutions provides customer service support for utility companies, helping customers manage their natural gas accounts. The company values diversity and is committed to building a professional, inclusive workforce while delivering high-quality service to clients.