Customer Service Representative

About the Role
We are looking for a friendly, reliable, and customer-focused Customer Service Representative to join our team. This is a great opportunity for someone who enjoys helping people, solving problems, and communicating with customers.

No prior customer service experience is required training will be provided for the right candidate.

Responsibilities:

Respond to customer questions by phone, email, chat, and other communication channels.
Provide helpful and accurate information about products and services.
Assist customers with orders, accounts, payments, and general inquiries.
Handle customer concerns and complaints professionally.
Resolve issues or escalate them to the appropriate team when necessary.
Follow up with customers to make sure their concerns are addressed.
Maintain accurate customer records and documentation.
Work with team members to provide a smooth customer experience.
Meet company service and performance standards.

Requirements:

High school diploma or equivalent preferred.
Strong verbal and written communication skills.
Friendly, professional, and patient attitude.
Basic computer and internet skills.
Ability to multitask and stay organized.
Strong problem-solving skills.
Ability to work independently and as part of a team.
Previous customer service experience is a plus, but not required.