Customer Service Representative

Customer Service Representative

A premier company is seeking a dependable Customer Service Representative to join our high-performing branch team in the San Diego area. In this high-impact role, you will streamline customer communications, optimize dispatch routes, and maintain key administrative workflows across a dynamic branch environment.

Key Responsibilities

• Manage high-volume incoming customer calls, oversee the main branch phone line, and handle internal/external communications.
• Schedule, confirm, and follow up on customer service appointments, ensuring unserviced accounts are rescheduled within 24 hours.
• Navigate web-based software to track routes, dispatch service professionals, and minimize drive times.
• Log sales data, conduct outgoing payment calls, and maintain accurate customer database records and call dispositions.
• Provide comprehensive administrative support for 30 branch team members across operations, management, sales, and field service.
• Uphold quality assurance standards while safeguarding customer privacy and proprietary information.
  
  

Qualifications

• High School Diploma or equivalent required.
• Previous experience in Customer Service, Sales, or Operations Support.
• Proficiency with Microsoft Office (Word, Excel) and web-based software applications.
• Strong interpersonal, active listening, and multitasking capabilities in a fast-paced environment.
• Ability to sit for extended periods and perform physical duties, including lifting/moving up to 25 pounds.
• Preferred: Experience with routing, dispatching, or working within a field service organization.
  
  

Details

• 100% On-site in San Diego, CA.
• 4-month contract; Monday–Friday, 7:30/8:00 AM to 4:30 PM PST with flexible lunch options.
• Pay Rate: $23-$25/hr
  
  

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.