Customer Service RepresentativeWe are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Responsibilities:Manage inbound customer communicationsAnswer incoming calls and emails to address customer questions, requests and issues.Consult on customer successAdvise customers on how to successfully leverage the product/service based on their unique needs.Maintain working product knowledgeAct as a product expert to ensure information given to customers is accurate, up-to-date and strategic.Track interactions in CRMRecord customers interactions in internal system for cross-functional awareness and relationship development.Requirements:1-2 years proven experience in supporting client successExcellent written and verbal communication skillsAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above and beyond serviceExcellent time-management and prioritization skillsFamiliarity with CRM system
Customer Service Representative Remote in pacoima at Unknown Company
- Typical pay
- $41,600–$66,000
For context, most customer service representatives earn between $41,600–$66,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.