Customer Service Representative (REMOTE/ONLY CA CANDIDATES)

Our client, a leading healthcare organization providing Health, Dental, Vision, Medicaid, and Medicare health plans to more than 4.7 million members across California, is seeking Customer Service Representatives to join their growing member support team.

This is an excellent opportunity for customer service professionals who enjoy helping people, resolving complex issues, and working in a fast-paced healthcare environment. The role is fully remote within California and offers the opportunity to support members with benefits, eligibility, prescription, and provider-related inquiries.

Job Title:

Customer Service Representative (Job Id: -1)

Location:

100% Remote within California

Duration:

6+ Month Contract (Possible Extension)

Pay Rate:

$22.00 - $23.00 per hour (Depending on Experience)

Schedule & Training

Work Schedule

• Operations run 24/7
• Full-time, 40 hours per week
• Must be available to work weekends
• Monday – Friday shifts may be scheduled between 4:45 AM and 8:00 PM Pacific Time
• Weekend shifts may be scheduled between 6:45 AM and 8:00 PM Pacific Time
• Assigned 8-hour shift within operating hours

Training Requirements

• 6-week paid training program
• Monday – Friday, 8:00 AM – 4:30 PM Pacific Time
• 100% attendance required during training

Summary:

• The main function of a Call Center Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

• High school diploma or GED preferred.
• 2-4 years customer service related experience required.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.