About the job Customer Service Representative
At Workoo we are a team. We work as a team, we think as a team, and we have fun as a team. We believe in cities where mobility is sustainable, safe, practical and affordable. Our team works hard, every minute, to transform our communities into healthy, clean ecosystems, while providing our users with a convenient, safe and easy-to-use method of transportation. We build for the long term and with a zero waste mentality. We're here to stay, and we know our community will support us.
Key Responsibilities
- Manage a myriad of conversations with our customers via chat, email and phone.
- Turn problems into solutions and happiness.
- Be attentive to customer inquiries, comments and complaints.
- Help define new processes and best practices to optimize our customer service.
- Follow up on pending cases and resolve them in the shortest possible time.
- Help improve our customers' experience on a daily basis.
- Be the voice of our customers in the company.
- Be part of the best customer service team in town.
Qualifications
- Possibility of signing a university agreement.
- Customer obsession and empathy.
- Basic English skills.
- Proactive and multitasking skills.
- Thrives in a hyper-dynamic environment.
- Be willing to stay with us in a full time role afterwards.
Benefits
- A good and friendly team.
- Free rides to drive our cool and sustainable vehicles.
- Remote work from the comfort of your home.
- Fast changing environment with many challenges ahead, perfect for professional growth.
- A close-knit multicultural team working towards the same goal.
- Possibility to join the team after the internship if the profile fits the company.