About the job Customer Service Representative
Looking for an amazing remote or work‑from‑home opportunity! At Arsenault® Professional & Industrial we help you discover what's next in your career. We are seeking Customer Service Representatives to work remotely for a Fortune 500 company in the global healthcare industry.
Responsibilities
- Handle all incoming customer issues using smart customer‑focused decision‑making skills.
- Act as a liaison between the warehouse, office, and customer; research, resolve, and track customer issues regarding service failure, product returns, incorrect shipments, etc.
- Follow up on all outstanding tasks to ensure completion and provide updates to customers as needed.
- Anticipate and mitigate any issues before they can negatively impact the customer experience.
- Assist hospitals with product conversions and special reporting needs.
- Respond quickly and professionally to customer telephone questions and concerns.
Qualifications
- Excellent communication skills; proper phone and e‑mail etiquette.
- Previous customer service experience and comfortable working front of a computer most of your shift.
- Working knowledge of Microsoft Office and training in Salesforce.
- Basic proficiency and ability to consult with senior peers on non‑complex projects.
- High School Diploma or GED.
Benefits
- Temp‑to‑hire with opportunity for growth.
- First shift Monday‑Friday 8:00 am‑5:00 pm or 9:00 am‑6:00 pm.
- Competitive pay $20.00 per hour.
- Full benefits package offered upon permanent hire.
- Remote work from home.
EEO Statement
Arsenault Services is a proud Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building an inclusive team that reflects a wide variety of backgrounds, perspectives, and abilities.
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